Question 1

Who can create an account?

Accepted Answer

Licensed prescribers and their practices: physicians, NPs, PAs, RNs under a supervising provider, and naturopaths where state law allows. We verify every NPI before pricing unlocks.

Question 2

How does verification work?

Accepted Answer

We review your professional credentials before wholesale pricing is available. Contact our team if you have questions about your application.

Question 3

Is it really free?

Accepted Answer

Yes. No setup fee and no subscription. You only pay for what you order.

Question 4

Where do the products come from?

Accepted Answer

Our vetted supplier network: licensed pharmacies and suppliers, each reviewed before a product lists, with quality documentation on file for every product.

Question 5

Can my staff order too?

Accepted Answer

One account is built for one buyer. If staff, nurses or locations need to order through you, your own store gives each of them a login, a role and a price tier.

Question 6

What about returns and order issues?

Accepted Answer

Contact our team by ticket or email for help with returns, refunds, and order issues.